D. Effective Grievance System

1. General information:

• Target Group: HR manager, Compliance team,
• Duration: Half day
• Number of participant: 10 participants / batch
• Venue and mode of training: Classroom and optional on site

2. Objective:

The participants will gain understanding on:

• The functions of a grievance system
• Grievance procedure

3. Deliverables:

• Grievance policy and procedure
• Case Studies